If you’ve had a frustrating experience with Spirit Airlines, you may be wondering how to make an official complaint. As one of the largest ultra-low-cost carriers in the United States, Spirit Airlines has faced its fair share of customer service issues and complaints over the years. Whether you encountered delays, lost baggage, or unsatisfactory service, it’s essential to know the proper channels to voice your grievances and seek resolution.
This comprehensive guide will walk you through the process of how to make an official complaint on Spirit Airlines, covering various scenarios and providing valuable tips to increase the likelihood of a favorable outcome.
What are Valid Reasons to Make a Complaint on Spirit Airlines?
Before diving into the complaint process, it’s crucial to understand what constitutes a valid reason for filing a complaint against Spirit Airlines. While every situation is unique, some common scenarios that may warrant a formal complaint include:
- Flight delays or cancellations: If your Spirit Airlines flight was significantly delayed or canceled, and the airline did not provide adequate assistance or compensation, you may have grounds for a complaint.
- Lost, damaged, or delayed baggage: If your checked or carry-on baggage was lost, damaged, or significantly delayed during your Spirit Airlines journey, you can file a complaint to seek compensation or reimbursement.
- Customer service issues: Rude, unhelpful, or unprofessional behavior from Spirit Airlines staff members, including flight attendants, gate agents, or customer service representatives, can be grounds for a complaint.
- Misleading advertising or pricing: If you believe that Spirit Airlines’ pricing or advertising practices were deceptive or misleading, you can file a complaint to address this issue.
- Discrimination or accessibility concerns: Any instances of discrimination based on race, gender, disability, or other protected characteristics, as well as accessibility issues for passengers with disabilities, can be grounds for a complaint.
It’s essential to note that minor inconveniences or personal preferences may not necessarily warrant a formal complaint. However, if you believe that Spirit Airlines failed to meet reasonable standards of service or violated any regulations or policies, you have the right to voice your concerns.
How do I Fill Out a Online Complaint Form with Spirit Airlines?
- Go to the Spirit Airlines website (www.spirit.com).
- At the bottom of the homepage, click on “Customer Service.”
- On the Customer Service page, click on “File a Complaint or Compliment.”
- This will open up the online Customer Relations form.
- Select the type of issue you experienced from the drop-down menu options like Flight Experience, Reservations, Baggage, etc.
- Enter your flight details including the flight number, date of travel, origin and destination airports.
- Provide your contact information including name, email address, and phone number.
- In the comments/description box, explain your complaint in detail. Describe exactly what went wrong, which Spirit employees were involved if any, times/dates, etc. Be factual and provide relevant details.
- You can also attach any supporting documentation like photos, receipts, correspondence by clicking “Add Attachment.”
- Review that all the information is correct before submitting the form.
- Click “Submit” to officially file your complaint with Spirit’s Customer Relations department.
Filing through the online form is often the easiest way to lodge a formal complaint with proper documentation. Spirit aims to respond to online complaints within 60 days.
How do I Fill Out a Complaint Form with Spirit Airlines Over the Phone?
- Dial the Spirit Airlines complaint phone number at 1-855-728-3555 or 1-860-374-7569 (Quick Connect).
- When prompted by the automated system, say “Make a complaint” or something similar to be routed to an agent.
- An agent will come on the line – be prepared to provide your booking/reservation details like flight number, date of travel, origin and destination cities.
- Clearly explain the nature of your complaint to the agent in a polite but firm manner. Give all the relevant details like what went wrong, which employees were involved, times/dates, etc.
- The agent will likely ask follow-up questions, so have any documentation like boarding passes, receipts, photos etc. on hand to provide specifics.
- State what your desired resolution is – whether it’s a refund, vouchers, miles or something else that would satisfy your complaint.
- Get the name/employee ID of the agent you spoke with and a case/reference number for your call.
- The agent may be able to provide an initial response, but more complex cases get escalated for investigation.
- If not satisfied, politely request to speak with a supervisor or manager.
- Follow up later via the online form if needed and reference the phone case details.
The key things are to be calm but assertive, have all your trip details and evidence ready, and clearly communicate what went wrong and what resolution you expect. Getting a phone case number is important for tracking purposes.
What Documentation Required for Filing a Complaint with Spirit Airlines?
When filing a complaint with Spirit Airlines, prepare the following essential documents to support your case:
- Include your reservation details and any documents from third-party bookings.
- Provide all relevant boarding passes showing flight numbers and dates.
- If your complaint is about baggage, include proof of check-in.
- Attach visual evidence of the issue, like damaged luggage.
- Keep receipts of extra expenses incurred due to the issue.
- Provide any emails or letters exchanged with the airline.
- List contacts of any witnesses.
- Add sections from contracts or laws that support your complaint.
These documents will help streamline the investigation process and increase the likelihood of resolving your complaint satisfactorily.
What is the Biggest complaint with Spirit Airlines?
The biggest complaint with Spirit Airlines typically centers around its customer service and additional fees. Many passengers have expressed dissatisfaction with how Spirit Airlines handles issues like flight cancellations, delays, and baggage problems.
Additionally, Spirit Airlines, like many budget airlines, charges extra for services that are often included in the ticket prices of other carriers, such as carry-on baggage, checked luggage, and seat selection. These additional costs can sometimes come as a surprise to travelers, leading to frustration and complaints. The perception of receiving poor value or unexpected charges often leads to negative reviews and feedback for the airline.
Does Spirit Airlines Charge to talk to Someone?
No, Spirit Airlines does not charge any fees for customers to speak with a representative over the phone. Contacting their customer service is free of charge. Spirit Airlines provides several toll-free phone numbers that customers can call to get assistance or information regarding various aspects of their travel experience. These include:
- General Customer Service and Reservations: 1-855-728-3555 (Domestic) or +1-860-374-7569 (International)
- Customer Relations for Complaints/Compliments: +1-860-374-7569
Customers can call these numbers at no cost from anywhere within the United States, Puerto Rico, and the U.S. Virgin Islands. International callers may be subject to long-distance charges from their respective telecommunications providers.
Tips for an Effective Complaint on Spirit Airlines?
To increase the likelihood of a successful resolution, consider the following tips when making an official complaint against Spirit Airlines:
- Be Prompt: File your complaint as soon as possible after the incident occurred. Airlines have specific time frames for addressing complaints, and delays may weaken your case.
- Remain Professional: While it’s understandable to feel frustrated, maintain a respectful and professional tone throughout your complaint. Avoid using offensive language or making personal attacks, as this may harm your credibility.
- Be Specific: Provide detailed information about your experience, including flight numbers, dates, times, and the names of any Spirit Airlines employees involved. Specific details will strengthen your case and make it easier for the airline to investigate.
- Document Everything: Keep records of all communication with Spirit Airlines, including emails, letters, and notes from phone conversations. This documentation will be crucial if you need to escalate your complaint further.
- Understand Your Rights: Familiarize yourself with the airline’s contract of carriage, as well as relevant consumer protection laws and regulations. This knowledge will help you understand your rights and strengthen your case.
- Be Persistent: If your initial complaint is not resolved to your satisfaction, don’t hesitate to escalate it through the appropriate channels. Persistence and follow-up can often lead to a better resolution.
The Bottom Line
Making an official complaint against Spirit Airlines may seem daunting, but it’s essential to ensure that your concerns are heard and addressed. By following the proper channels, providing detailed information, and being persistent, you increase your chances of achieving a satisfactory resolution.
